Refund Policy

Digital Products

EkksConfigs, a subsidiary of EKKS XIM Store, sells digital XIM Matrix configurations.

Because all products are delivered digitally, all sales are considered final.

No Refunds

Due to the nature of digital products, we do not offer refunds, exchanges, or cancellations once an order has been completed.

By completing your purchase, you acknowledge and agree that you are purchasing a digital product that cannot be returned.

Please Read Before Purchasing

Before placing an order, we encourage all customers to carefully review:

  • The product description
  • Supported games
  • Supported platforms
  • Compatibility information
  • Any requirements listed on the product page

If you are unsure whether a product is right for you, please contact us before making your purchase.

Incorrect Purchases

Orders placed by mistake, including purchasing the wrong product, game, or configuration, are not eligible for a refund.

Customers are responsible for ensuring they select the correct product before completing checkout.

Compatibility

Each product clearly lists its supported platforms and compatibility information.

Refunds will not be issued because a customer purchased a product without reviewing the compatibility details provided on the product page.

Duplicate Orders

If you accidentally place the same order more than once, please contact us as soon as possible.

Duplicate purchases may be reviewed on a case-by-case basis before digital delivery has been completed.

Fraudulent Activity

We reserve the right to refuse refunds, cancel orders, or suspend future purchases if fraudulent activity, payment disputes, abuse of our policies, or unauthorized transactions are suspected.

Payment Disputes

Opening a chargeback or payment dispute without first contacting our support team may result in:

  • Suspension of customer support
  • Restriction from future purchases
  • Permanent refusal of service where permitted by applicable law

We encourage customers to contact us first so we can help resolve any issues.

Need Assistance?

If you experience a problem with your purchase, we are happy to help.

Support is available through:

  • Discord (preferred support method)
  • Email (if Discord support is not possible)

Our goal is to ensure you receive the product you purchased and can access it successfully, even though refunds are not available.