Shipping & Delivery Policy

Digital Delivery

EkksConfigs, a subsidiary of EKKS XIM Store, exclusively sells digital XIM Matrix configurations.

No physical products are shipped.

All purchases are delivered electronically using the email address provided during checkout.

Delivery Time

Once your payment has been successfully processed, your order will be delivered digitally.

In most cases, your download link is sent within a few minutes.

Delivery times may vary slightly depending on payment processing or temporary service interruptions.

How You Will Receive Your Order

After completing your purchase, you will receive an email containing:

  • Your download link
  • Access to your purchased configuration files
  • Any files included with your purchase

Please ensure that the email address entered during checkout is correct.

Didn't Receive Your Email?

If you have not received your download email after a reasonable amount of time:

  • Check your Spam or Junk folder.
  • Verify that you entered the correct email address during checkout.
  • Allow a few additional minutes for processing.

If you still cannot locate your order, please contact our support team.

Download Responsibility

Customers are responsible for downloading and safely storing their purchased files after delivery.

If you lose access to your purchase, please contact us. We will review your request and assist where reasonably possible.

Incorrect Email Address

EkksConfigs is not responsible for delivery issues caused by an incorrect email address entered during checkout.

Please carefully verify your email address before completing your purchase.

Failed Delivery

If a technical issue prevents your order from being delivered successfully, we will make reasonable efforts to resend your download link once the issue has been resolved.

Support

If you experience any delivery issues, support is available through:

  • Discord (preferred support method)
  • Email (if Discord support is not possible)

Our team will help ensure you receive access to the digital products you purchased as quickly as possible.